Patient Journey

See every touchpoint from first lead to OP/IP bill.

This is the feature Excel will never build.

The problem

Data silos across channels

Lead in WhatsApp. Status in Excel. Bill in your billing system. No single view from referral source to revenue.

Multi-channel touchpoints invisible to leadership

No UMR/phone-based journey lookup

OP vs IP patient types in separate systems

Discharge and follow-up lost in chat

Capabilities

Patient Journey admin view — lead → call → WhatsApp → OP/IP admission

Referral Patients with OP/IP tabs

Patient Activity touchpoint logging

Patient Workflow Steps per patient

Refer Patient — OP/IP types

Patients Discharged tracking

Hospital billing sync — bills, admissions, consultations

Why Param

Attribution without billing integration is guesswork.

CRM leads only

Full multi-channel patient journey

Status in chat

Structured pipeline with billing handoff

Yesterday's Excel

Live journey by UMR or phone

30-minute walkthrough tailored to your hospital. Implementation in ~2 weeks.