Increase Hospital Referrals.Track Every PRO Visit.Know Where Revenue Comes From.

Param is a comprehensive Hospital Referral & Outreach Platform that streamlines communication between hospitals and their network of referral doctors. It's designed for Hospital Admins, PROs (Public Relations Officers), Sales Staff, and Referral Doctors to manage patient referrals, track field activities, and enhance collaboration.

Param supports four primary user roles: (1) Hospital Admin - manages users, assigns leads, and oversees all activities; (2) PRO (Public Relations Officer) - field staff who visit and engage with referral doctors; (3) Sales Staff - handles patient leads through calls and follow-ups; (4) Referral Doctor - external doctors who refer patients and track their progress.

Param features zero-touch mileage automation with secure, background GPS tracking that automatically calculates travel distance and generates compliant expense records. PROs simply check-in and check-out daily, and the system handles all travel logging, including location points, road distance, and duration.

Yes! Referral doctors have access to a dedicated portal where they can monitor the treatment progress of their referred patients in real-time. They receive automated status updates and notifications, eliminating the need for follow-up calls and building trust through transparency.

PROs have comprehensive field management tools including: daily check-in/check-out logging, automated travel & expense (TADA) tracking, doctor management (add, visit, and track interactions), call notes recording, in-app messaging with referral doctors, personal performance dashboards with metrics like doctors visited, travel distance, and attendance calendars.

Sales Staff receive leads assigned by the Hospital Admin through a centralized call list. They can record detailed call notes, schedule follow-ups, mark successful conversions, and track conversion status from initial contact to service completion. The system also provides graphical representations of call metrics and performance analytics.

Param offers comprehensive reporting for all user roles. Admins get detailed reports on PRO and Sales activities, call logs, visit tracking, and conversion rates. PROs can view personal dashboards with doctors added/visited, travel metrics, and download activity reports. Sales Staff see call metrics graphs and conversion reports. All data is available in real-time with downloadable formats.

Param is built on a secure multi-tenant architecture ensuring strict data isolation between hospital clients. The platform maintains industry-leading security standards and compliance requirements. All user data, including GPS tracking information, patient records, and hospital information are encrypted and protected with role-based access controls.

Implementation typically takes just two weeks and follows three phases: (1) Configure - Initial setup and customization of regions, specialties, and user roles (Days 1-5); (2) Train & Go Live - Staff training and full deployment (Days 5-10); (3) Full Compliance - Clean and consistent data achieved (Days 10-14).

While many features require connectivity for real-time updates, the mobile app is designed to handle field conditions. Location tracking and basic logging can function with limited connectivity, and data syncs automatically when connection is restored, ensuring no information is lost during field visits.

Hospital Admins can create and distribute announcements to all app users (PROs, Sales Staff, and Referral Doctors). Announcements support multiple formats including text, PDFs, and images. Users receive notifications and can view/download announcements from their respective portals.

The platform provides 360° referral visibility with complete tracking from initial submission to final discharge. Track patient status across multiple stages (pending, waiting OPD, admitted, discharged), see referring doctor and PRO information, monitor timestamps for accountability, and ensure all stakeholders stay informed with automated updates.